Shipping, returns, used clubs, trade-ins, fittings, repairs, sim, pickup, authenticity
FAQ
If it's not here, call. We answer the phone.
Shipping
How fast do you ship?
Orders placed before 2pm ET ship same day, Mon–Fri. Everything else next business day. Free shipping over $150; otherwise $12.99 for single clubs, $24.99 for sets and bags. Everything is insured.
Do you ship outside the US?
Not yet. Canada is coming.
Returns
Can I return a used club?
Yes — 30 days, full refund, as long as it comes back in the condition we sent it. Play it on the sim, not the course.
New clubs?
30 days unhit, full refund. Custom-built or custom-spec clubs are final sale unless we made a mistake — then we fix it free.
Used club condition
How do you grade?
Ten-point scale, described in full on the condition guide. Every listing has photos of the exact club and a bench note about anything worth mentioning.
Are the photos really of that club?
Yes. Every single one. That's the point.
Trade-ins
Cash or credit?
Your choice. Credit is 20% higher and never expires.
Can I get an estimate online?
Yes — here. It's an estimate; the final number is set when we see the club, and it's rarely different unless the condition is.
Fittings
Is the fitting fee refundable?
It's credited toward any club purchase within 30 days. Not refunded, but you don't lose it if you buy from us.
Will you push me to buy something?
No. About a third of fittings end with "keep what you have, let's bend your lie 1° flat."
Repairs
How long does a regrip take?
About 3 minutes a club. Walk in, it's done before you finish looking at putters.
Can I bring my own shafts and grips?
Yes. Labor rates apply. We'll tell you if the part's wrong for the job.
Simulator
How many people?
Up to 4 per bay, priced per bay not per person.
Do I need to book?
Weekends, yes. Weekdays, usually you can walk in — but booking takes 30 seconds.
Local pickup
How does pickup work?
Pick "store pickup" at checkout. We text you when it's ready — usually within the hour during store hours. Bring ID or the order number.
Authenticity
How do I know a used club is real?
We inspect serials, hosels, weights, paint, and grips on every trade-in. Counterfeits get destroyed. We've been doing this long enough to spot them in about four seconds. If we ever get one wrong, full refund, no questions.
